Refund Policy

Our Commitment to You

At IPTVOn, we prioritize the quality of our IPTV subscription service. This policy explains the circumstances that may warrant a refund, fostering a transparent and fair procedure for all customers involved.

Refund Eligibility

You could qualify for a complete or partial refund based on these specific situations:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

For a refund request, please follow these steps:

  1. Connect with our support team using Contact page.
  2. Utilize the subject line: 'Refund Request'.
  3. Please provide your complete name, the email linked to your subscription, and why you're requesting this.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Evaluation by assistance group
  • Same day after approval A refund has been processed to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Availability of funds varies by issuer type.

You will get an email notification at every stage. Response times might increase on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds cannot be issued under these specific circumstances:

  • You feel dissatisfied with the list of channels provided.
  • Your internet speed is inadequate or unreliable for streaming content.
  • You have infringed upon our Terms of Service, including account sharing.
  • Geo-blocking challenges in your region are unfortunately out of our control right now.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Upon approval, refunds are initiated within three business days; however, the funds may take between five to ten business days to appear in your account, depending on your bank or payment service provider. For updates on status, please contact support.

Typically, refunds for a change of mind are not available once the first 7 days have passed. We recommend that you thoroughly explore our features and reach out with any inquiries prior to subscribing. For complete information, refer to our Refund Policy or reach support.

Our subscription plans automatically renew. If you overlook cancellation prior to your renewal date, kindly contact us without delay. Refund requests for renewals are evaluated individually. Discover more in our Terms.